AUC Digital Student Service Desk

Opening a "callcase" in the digital AUC Student Service Desk allows you to send us your question directly and our professional staff team will work to resolve your issue. 

Please allow for up to four (4) working days for us to answer your question. Should your request be more urgent, then we recommend that you visit the AUC Student Service Desk service desk in person to get an indication of what can be done for you short-term. 

After opening a "callcase", you will receive a confirmation email and "callcase" number. Please record your number for future reference so that you avoid opening multiple cases on the same topic (which can delay your response time). 

Requesting documents, statements, or official transcripts

Through the digital AUC Student Service Desk you may also request several important official documents directly, which may be scanned and emailed to you or can be picked up from AUC's reception desk. You may also ask for specific actions from the registrar's team such as a course addition, or dropping a course, or even signaling to our team that you wish to terminate your enrolment completely - directly through the digital AUC Student Service Desk. 

Documents that can be requested digitally: 

• Official transcript (list of grades) 

• Statement to confirm your proficiency in English (being enrolled in an English-taught programme) 

• Proof of enrolment  

• Statement of (expected) graduation 

AUC Student Service Desk Office Hours

From Monday to Thursday from 12.45 to 13.45, office hours are held by an AUC staff member representing the AUC Student Service Desk. 

Office hours are hosted in-person at the reception desk in the AUC Academic Building from Monday to Thursday. You can find the schedule of office hours in the table below. Please note that office hours are not held during class-free weeks or when the AUC Academic Building is closed.  
 
From 30 June 2025 until 17 August 2025, there will be no in-person nor telephone office hours for AUC’s Student Service Desk. Please submit your request digitally instead.  

Go to the AUC Digital Student Service Desk.

Service Desk Office Hours schedule

During office hours, you can talk directly to AUC staff for advice. An AUC professional staff member might be able to answer your question right away or they will help turn your question into a Digital AUC Student Service Desk request for another (more specialised) colleague to resolve your question as quickly as possible. Depending on the nature of your request, please keep in mind that it may not be immediately resolved, but will always immediately be forwarded to the correct staff member. This typically takes 1-3 business days depending on the complexity of your request and time of the year.  

AUC Student Service Desk Telephone

Students can call the AUC Student Service Desk Telephone to reach our Admissions Office, the International Office, a Student Life Officer, or the Registrar. The AUC Student Service Desk Telephone operates during the following hours and is closed during class-free weeks.

• Admissions Office: Wednesday, 16.30-17.30
• International Office: Wednesday, 12.45-13.45
• Student Life Officer: Monday, Tuesday, Thursday, Friday, 12.45-13.45
• Registrar/General Student Service Desk: Monday, Tuesday, Wednesday, Thursday, 12.45-13.45

From 30 June 2025 until 17 August 2025, there will be no in-person nor telephone office hours for AUC’s Student Service Desk. Please submit your request digitally instead.  

Go to the AUC Digital Student Service Desk.

Academic Building opening hours

During the semester, the AUC Academic Building (Science Park 113) is open:

• Monday - Thursday: 08.00 - 22.00
• Friday: 08.00 - 19.00
• Saturday - Sunday: 12.00 - 18.00

For information about holidays, class-free weeks and exceptional weekend closures, please view the Academic Calendar.